FAQ
The recording icon is greyed out
Check in the information screen between which times the track can be recorded. No recordings are possible before or after these times.
The finish/exit icon is greyed out
Check in the information screen between which times the track can be recorded. The finish/exit icon button can only be clicked in the recording window.
Track is not recorded if the screen is switched off
Check if all the needed permissions are enabled. See Permission overview.
Double check if the location permission is set to Always
for IOS or Allow all the time
for Android.
FE Tracking is silently killed in the background
First check if all the needed permissions are enabled. See Permission overview. But you device can also be the victim of aggressive battery optimization policies enforced by some Android device manufacturers. See Battery optimization.
Does FE Tracking demand a lot from the battery?
Is FE Tracking available for my language?
See Languages.
How accurate is the distance in the Map screen
It depends on the length of the route, whether there are many sharp bends in the track and most importantly, the distance filter defined by the event organisation. The App is optimized for battery-efficiency. It samples the accelerometer periodically while tracking in order to power-down the GPS as soon as the device is determined to be stationary. It uses the distance filter to query for the GPS location. But the filter itself is elastic; the faster you go, the larger the distance filter becomes. And ofcourse the other way around. Usually, the organisation sets this filter to at least 10 metres for a walking track and at least 20 metres for bicycles, for example. So yes, the distance measured may be slightly shorter than the real distance due to cutting corners.
All checkpoints are passed, but the finish/exit qrcode is not green
See the checkpoints tab in the Information screen. It can happen that due to a bad network connection, the upload to the event organisation’s server did not take place. Or, for example, because there is no network connection at all and mobile data and WiFi are switched off. All passages of checkpoints must be uploaded to the event organisation’s server, otherwise the finish/exit qrcode cannot be displayed. If the Internet connection is restored, the button can be pressed to perform the upload manually.